Privacy Policy

Privacy Policy 

CU Safe Website Privacy Policy

Last Modified: February 29, 2024

At CU Sol, LLC (“Company” or “We”), a credit union service organization who administers the CU Safe Program, we are committed to protecting the privacy and confidentiality of our users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website www.cusafe.care (our “Website”) and our practices for maintaining, protecting and disclosing that information.

This policy applies to information we collect:

• On this Website.
• In email, text, and other electronic messages between you and this Website.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party[ (including our affiliates and subsidiaries)]; or
• Any third party [(including our affiliates and subsidiaries)], including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (See Changes to Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 18:  Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, register on the Website, use any of the interactive features of this Website, or provide any information about yourself to us, including your name, address, telephone number, or email address.  If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18 please contact us at jctaylor@cusol.org.

Information We Collect and How We Collect It:  We collect several types of information from and about users of our Website, including:

• Personal Information: When you use the Website, we may collect personal information by which you may be identified, such as your name, contact information, and demographic details.
• Communications: We may retain copies of any communications that you send to us or through our platform, including emails and messages.
• Usage Data: We collect information about how you interact with the Website, including your IP address, browser type, device identifiers, and usage patterns.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Information You Provide To Us: The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website.
• Records and copies of your correspondence (including email addresses), if you contact us.

Information We Collect Through Automatic Collection Technologies:  As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information.  It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or [opened an email] and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal information automatically, but we may tie non-personal information collected automatically to personal information about you that we collect from other sources or that you provide to us.

Use of Information:

• Website: To present our Website and its contents to you.
• Providing Services: We use the information we collect to provide and improve our services, including connecting survivors of domestic violence with local resource centers.
• Communication: We may use your contact information to communicate with you about our services, updates, and important notices.
• Research and Analytics: We may use aggregated and anonymized data for research, analysis, and reporting purposes to improve our products and services and understand your needs.
• Legal Compliance: We may disclose your information when required by law or in response to valid legal requests or to carry out our obligations and enforce our rights rising from any contracts entered into between you and us.
• Other Purposes: To fulfill any other purpose for which you provide it.

Disclosure of Information:  We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of CU Sol, LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by CU Sol. LLC about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of CU Sol, LLC, our customers, or others.

The categories of personal information we may disclose include:

• Personal Information
• Usage Data
• Communications

Data Security: We implement security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

Third-Party Services: CU Safe may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of these third parties before providing any personal information.

Changes to Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will indicate the date of revision. All changes are effective immediately when we post them. You are expected to check this page from time to time so you are aware of any changes. Continued use of the Website after any changes to the Privacy Policy constitutes acceptance of those changes.

Contact Us: If you have any questions or concerns about this Privacy Policy, please contact Olivia Engstrom at oengstrom@useagle.org.

By using CU Safe, you consent to the collection and use of your personal information as described in this Privacy Policy. Thank you for entrusting us with your privacy as we work to provide support to survivors of domestic violence through CU Safe.